These replacement pads didn't last as long as the blue one that came with the wand. I thought they would be a little harder to clean than the blue ones. The pad fell out of the plastic holder. Looking at it, it becomes clear what is at stake. The blue pads also have hooks that hold the pad in place while it's just glued on. In fact, I didn't get much use out of them. And sorry, I don't have to "contact our team at 1-800-846-8887 MF 8:00am-4:30pm CT" during my office hours. We live in the 21st century and electronic communication should become the standard in customer service.
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