I like that it is very easy to use, has great features which makes my life easier as an academic researcher! It can be difficult at times when you are trying figure out how something works (esp if its not intuitive). The interface could look more modern in terms of design but this isn't too much issue once i get used to using savemyresearch. Also there was one time where we had some issues with our account being hacked so please make sure all security measures have been taken into consideration before signing up or downloading any software from their site. As mentioned above - ease of access/usefulness; also saves me having multiple folders within each subfolder etc.