Header banner
Revain logoHome Page
Tim Rushing photo
1 Level
817 Review
41 Karma

Review on Perception Point by Tim Rushing

Revainrating 5 out of 5

Overall good solution and easy setup process

The best feature is that I can see who has opened an email from me or sent it to someone else (they have been cc'd). It's not always accurate - sometimes you'll get false positives about non-email threats like phishing emails being viewed but they're usually pretty obvious so no big deal there. Sometimes when viewing CCed messages in my inbox Outlook will lag for up tp 10 seconds before showing them! This doesn't happen as often now since we upgraded our server years ago but still happens occasionally even after upgrading again recently. We've seen less spam overall because of this product however some legitimate business communication gets caught too which seems odd given its purpose.

img 1 attached to Perception Point review by Tim Rushing



Pros
  • Excellent customer support; very responsive
  • Extremely fast response times once issues are reported by customers via their system.
  • Great reporting functions if any internal team members want visibility into how many people view your communications, etc..They also provide great documentation around configuration options suchas what data points need be enabled within PPS/Perceptions point
Cons
  • There are nuances