The best thing about socket is that it has helped us in integrating with multiple third party platforms, such as Salesforce CRM (Sales Cloud), Zendesk Chatbots etc. It's easy to integrate any type of software or website using sockets APIs. We have used their integrations product called "Sockets" for our customer service team. There are so many options available inside Socks when you need something specific done like connecting an external web app into sales force data source. If you want anything more than what they provide out-of-the box then its going be little bit tough process but if your requirements fall within standard features provided by them, definitely go ahead! They offer great support through chat, email & phone calls which makes communication very smooth between client side engineer/developer & server side engineering teams.