The most helpful feature is that this software can be used as an add-on for other compliance programs such as SOX or GLB etc., This way we are able combine all these solutions into one platform which will reduce our risk of data breach because it has been audited by 3rd party companies like Risk Based Security (RBS), Ethisphere Institute in US & PwC India LLP among others! I don't think there's anything negative about using comploy Advantage but maybe if you're more concerned over privacy issues then stick instead goolge/SOxComplianceGuidebook2ndEdition - Privacy Considerations section should help clarify your questions regarding how do they handle customer info? We use Compliance Admantage along side Risksource so i have access both tools within my dashboard allowing me easy oversight across.