Review on Qticket by Jason Hayes

I like that it's very customizable to fit your needs, you can also take advantage of their training center if needed as well! They have tutorials which will help get started quickly but are not required. Their support staff really helped me out when we initially got going with our implementation. We've been able to streamline many aspects from ticket creation through approval process and even end to end service delivery including time tracking. Also they do offer additional services such as email marketing etc. It was difficult at first figuring things out since there were so many features to learn about, and this is one thing that could be improved upon by providing more documentation in detail prior to implementation. The software has helped us in managing our internal queues of tickets without any issues so far, I can't think anything that would dislike about it! It's pretty much perfect as we need to manage multiple ticket types (eTickets/Resolution Tickets) internally within an organization with various departments who are responsible for different areas like marketing or development etc., which could be assigned by their managers accordingly from time to time.