I like that we can see all our projects together at once so as soon as someone starts work they have an overview over their tasks which also helps with assigning them out or managing team members when needed. We don't really use this often but if used correctly could be very helpful! There isn’t much dislike about using KBs but rather everything works perfectly fine without any problems whatsoever - even during implementation time there weren’t many issues encountered by us throughout the process from start till finish (we did hire some help).