The most important thing about this software for me has been its ease of use! I can't believe how easy it was set up compared to other similar packages out there (eg Tradesman etc). Even when i had problems setting my account details right, their support team were able to sort things very quickly in comparison to some companies elsewhere!! They also have live chat which makes life easier too as you are never waiting around before receiving help/advice from someone more knowledgeable than yourself. There's not really much negative points at all - however if they did update the app itself so we could add our own tags easily then maybe? Otherwise great piece of business management /amp; communication solution.