It helps me to track all my leads, quotes, opportunity, etc in one place and sync them with Salesforce via API integration for easy access. Can be used in a very simple way if you are new to this tool. If you have any question or doubt regarding it, feel free to contact 24X7 support team. We are using Copestorm's product which is totally worth it. I am able to get all my leads or quote from anywhere just by logging into Salesforce. My colleagues can easily pull up the data as well without needing any specific permissions. They also help us to save time and efforts by syncing our data automatically.