The crew at Fotbor appears to be so focused on going above and above for its clients that they often lose sight of what those expectations originally were. I purchased a pair of shoes from their website, but they were not at all what I had anticipated. The shoes were the wrong color, two sizes too small, and constructed of an entirely different material. They were not very helpful when I phoned their customer support to convey my dissatisfaction. When I inquired if I could just try to fit into the shoes anyhow, the salesperson said that they were dedicated to going above and beyond my expectations. They promised to email me a coupon code for my subsequent purchase after I declined, as if I would ever shop with them again. It appears that Fotbor's dedication to their customers' delight is only a front. Although they might talk the talk, they most definitely don't walk the walk. If you don't like the excitement of uncertainty with every purchase, I'd suggest going somewhere else.