The customer support from IMANIS.com has been outstanding! They have been very responsive to my needs, they are always willing to help me with anything related to their product. And when we need it done quickly and efficiently, nothing beats them in service delivery and turnaround time. It's hard for me to find any thing negative about this software as everything is great. We needed something that would allow us to store all of our client data in one place while also allowing other people within the organization to access those files remotely or even at home without having to go through an IT department member. This was exactly what we were looking for because our previous solution didn't give us this ability.