Ordered a size 13 for my daughter who is now a size 12. Sent them back as they are too small and the hard rubber socks cut into the toes when walking. Addendum to my original review: I received new boots from TopShoes and was glad the return/exchange process was as easy as it was. The new boots suffered from what many others have claimed/shown, which is that the tongue holding the two ends of the cord together immediately came loose. Using a small screwdriver (or the tip of a knife blade - BE CAREFUL) you can undo the locking tab, reinsert the ends of the bungee cord and close again. I did this and also melted the ends a bit with a lighter so they were "thicker" and less likely to snap back. To be honest I can't increase my star rating as I have to do that with both boots before they can be worn. I don't think I would buy them again rather than get something from the store to hold my hands before buying. Now for the good. Support contacted me after I processed my return on Amazon and offered a free pair of boots (which I base my update on). My daughter loves the color and they fit better than the size I usually buy for her (ordered a size up) and she didn't tell me she had cold feet. Having only recently gotten our first snow I can't confirm the waterproofing or if they work well when playing in the snow but fingers crossed there won't be any more issues. Your experience may be different, but mine was pleasant, if a little annoying.
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