I only received this today so it was for no other purpose than testing. I followed the instructions, filled the dispenser with paper towels and put it back together. , let go of the pen, put it on the counter and I immediately HATE IT. I pulled out the towel and the entire dispenser went up with it. After rolling my eyes and taking a deep breath, I turned to the reviews and saw that someone had mentioned that the spring was too strong. whole donors! I have between 3 and 4 stars (at the moment 3 because I have to use it differently than intended) and that is before actual use so I plan to come back with another review once it is used 15 minutes before arrival :)
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