The ability it gives me as an employee when i am at work or out having issues with my computer/hardware! It allows us not only access but also be able give others remote help via video chat if needed too!! I dislike nothing about this program so far just some minor things like being unableto add multiple devices under 1 account (but thats easily fixed). This has helped immensely by allowing more employees than ever before now use their own computers instead using shared ones which used take up much space.