I like they are constantly improving new features and adding them to their dashboard making it more feature rich and easier for me as administrator. Dashboard could use some enhancements and minor changes but overall it works perfectly fine. No dislikes so far. We can monitor our servers uptime via this service and also have alerts when there is downtime and other important information. It's very powerful tool and saves our time in many ways and allows us to work remotely which is great! The UI of this product looks really good and it's easy for newbies like me as well! I love how simple yet powerful it seems to be at first glance. It does come up sometimes when you are trying to find something within the dashboard but other then that there aren't any downsides so far in my opinion. This tool helps us monitor our servers very closely which makes sure we don’t have downtime or issues arise during peak hours traffic times.