Review on Medium Memory Foam Dog Bed By Furhaven - Comfy Couch Plush Decor Sofa-Style With Removable & Washable Cover, Diamond Gray - Ideal For Small To Medium-Sized Dogs by Ross Decoteau

I ordered the quilted dog bed in hopes that it would hold up well to our 11 year old Carolina Dog's nesting habits. He really loves having a cozy spot now that he is getting older and the hard floor makes him stiff.Unfortunately, the bed only held up for 5 days before I noticed small holes in the fabric from his nesting attempts.I decided to reach out to the company about it directly and proceeded to receive the very best customer service I've ever experienced!The customer support agent responded to my email within a few minutes and asked for a picture of the damaged bed and a screenshot showing my Best Buy purchase. They were extremely understanding of my desire to give our old boy a bed that would last and rather than just offering to replace it with the same bed, they went above and beyond and offered me a different bed entirely that is a new model they just released (a bit more expensive too) and is specifically made for nesting dogs and asked if I'd like to try it instead. I jump at the opportunity and gave them my shipping info. This all happened in a single day of communication back and forth with them. They are very prompt.Today the new bed, in my color and size of choice, arrived at my door at no extra cost to me whatsoever. It is very well made. It has an attached but loose blanket like piece on the sleeping area that allows nesting dogs to move it around to their liking without damaging the fabric. The foam is thicker on this bed as well and will support him even better than the other bed.I'm so thankful for their kindness and care for us and our pup. I hope this new model holds up better then the other one! But either way, their customer service deserves 5 stars!Thank you Furhaven!