The bot manager has helped us build bots for our business in an easy way. It's very intuitive and user friendly as well as having great support from their team of experts who are always ready to help with any queries or concerns we may have. I would definitely recommend this product if you're looking at building your own bots within your organization. We've been able to create multiple bots using EBM which can be used across different channels like slack, Teams etc. These bots are also integrated into other applications so they can be accessed by customers directly through these apps too. This helps improve customer experience while providing better service to them.