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Thailand, Bangkok
1 Level
745 Review
63 Karma

Review on GearOZ by Cliff Gibs

Revainrating 1 out of 5

My Frustrating Experience with GearOZ: A Tale of Low-Quality Products and Unsatisfactory Service to Customers

GearOZ is an online site that I was pleased to find because I am an avid hiker and camper. They promise to sell high-quality products for people who are interested in outdoor activities. On the other hand, my interactions with the company were not in the least bit satisfying. To begin, the GearOZ items that I ordered did not meet even the most basic standards of quality. The camping stove that I ordered didn't work properly on my very first trip, and the hiking boots that I bought came apart after only a few uses of them. I was taken aback by the low quality of these things, particularly in light of the hefty amounts I was required to pay. The terrible customer service that GearOZ provided was the cherry on top of a bad situation. When I attempted to lodge a complaint with their customer service team regarding the defective products, I was met with apathy and a lack of interest. They did not provide a remedy to my problem and showed very little concern for my disappointment with their actions. It was abundantly evident to me that GearOZ's primary objective was to quickly increase their profits at the expense of providing their consumers with high-quality goods and attentive service. I am sorry that I ever did business with this company since it is not a reputable provider of trustworthy outdoor equipment and I would never suggest them to anybody else.

Pros
  • Extensive selection of high-quality outdoor gear at competitive rates without compromising on craftsmanship
Cons
  • Transportation delays