The holder is too small because there is not enough clearance between the holder stand itself and the cabinet it is attached to for the new roll to rotate. I don't use very large specialty paper towels. I use bounty. You literally have to grab some paper towels from the new roll and then stick them in this poorly designed holder. Unbelievable. I don't know how it got such good reviews. It also comes with the cheapest softest screws ever. Literally ripped off during installation even after I pre-drilled the holes! This product is extremely poorly designed. Mine was also missing part of the fairing. Buy something else. This product will leave you frustrated as its only job is to hold paper towels and it cannot do that. holding paper towels.
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