Review on 🥾 Columbia Unisex-Child Redmond Waterproof Hiking Shoe: Superior Waterproof Protection for Young Adventurers by Rob Rogers

The shoes themselves seem fine. However, after only 3 months of ownership (ie only occasional use) on each shoe, the laces on each shoe had frayed at the ends and the lace sleeve had become detached from the inner cord. When removed, they cannot fit through the holes because the outer shell of the laces is left exposed and pushes back, only pulling the inner cord. Yes, replacement laces are only around $8, but considering this is a KIDS shoe (which should last) that cost JUST $60, the quality is very disappointing. Replacing the laces adds 13% to the price of the shoe, so please consider whether the total price matches the amount you really want to spend on children's hiking shoes. Columbia customer service was also unhelpful. In order to claim a guarantee they must send a pair of shoes to them at your expense, although in this case I claim only a defect in the laces. They didn't seem to care at all about endorsing their product let alone trying to find a fair solution or demonstrating any value to meet customer needs. When I just asked if I could just send the laces back, I got a rude reply: just buy new laces and that's it! Ok I did that and it's done now but I'm very very disappointed in this company.