This is a beautiful quilt but one of the controls has not worked since I received the item. After being instructed to contact the manufacturer directly, I finally contacted someone from customer service and was told they would send me a new controller and I would receive it in about 5 days. 10 days later and no control. I left a lot of messages on the manufacturer's voicemail as no one ever answers the phone. Nobody called me back. I am very dissatisfied with the way the company handled this issue and will never buy a product from them again.
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