I liked that we could easily add new customers within minutes instead of hours because they were already set up! We had some issues getting them working properly but once those problems went away everything was great!! They have been very responsive when needed so far. Nothing yet really dislike about this product at all. ! Be sure you understand what your looking into before making any decisions since things are changing quickly right now especially around GDPR which has made us change our contracts from EU wide to country specific agreements only. !! Make sure everyone knows their responsibilities regarding data collection & storage/handling. This software allows me to see exactly who's using my products online including where they're located geographically allowing me to reach out directly if necessary. Also helps keep track overall usage numbers helping determine future plans.