They really have an excellent team in this area! I had some issues with their support but they were very quick to respond and correct my issue once identified as me having problems using them for credit reporting purposes. The system was easy enough that even someone like myself who has never used it before could easily navigate through all features without any assistance from another individual or employee at CCRISCO - just did what she needed to do herself!! Super helpful when trying to figure out how something works after being trained/using similar products since childhood (Facebook).