The customer service is outstanding. They are always there to help, and work tirelessly to make sure you receive your translation as quickly as possible. I really appreciate that they take the time to answer all of my questions and concerns. I have been working with them now for over 4 years and have never had an issue! That being said, it’s not perfect. Sometimes, due to the volume of requests and their large team, the turnaround can be slow. We usually manage this by submitting multiple projects at once but if that isn’t an option then it takes longer for us to get some translations back.