It was packed very well. After receiving it for a few weeks, I finally decided to use the bag and found chipped paint or work in progress on the chain shoulder. This is the first cheat and the second cheat is when the bag gets "too full" and sags in the middle. I've read on other sites and seen several say the paint will chip but was surprised it had already chipped. I will not be returning the bag but I have heard that clear nail polish works well for chips and if you don't want the color of the chips to be gold or silver. This is a good bag for running errands, meetings and trips. I advise you to look at the reviews on YouTube what is suitable. The skin is a little soft and soft, it is not very textured. Will buy again but not with black hardware
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