Review on Samsung Business WM65R Flipchart LH65WMRWBGCXZA 60Hz, Wall Mountable, USB Hub, Anti-Glare Coating, Pivot Adjustment, HD, HDMI by Chris Velasco

I own a WM55H myself and use a WM55R and several WM65Rs at work, so I have some experience of the old and new versions and the differences between them. First what I like. Both the previous and the new model have the same passive wooden grip. The two tips serve different purposes - drawing and highlighting. With passive stencils, there are no batteries and no charging. The new model has stencils with a piece of metal inside and two special spots on the screen frame for hanging stencils that I really miss on the old model. Chalkboard mode is very unusual. It's just a background and the H model has more of it, a different color and lists and other things they call "patterns". These are essentially fixed whiteboard backgrounds that cannot be moved or erased. However, the board model is slightly different. It also changes the palette and uses lighter colors that look better when written on a black background. And of course, the default color is white, not black. Manual deletion is great. I've used ProWise and Surface Hub (1st gen) and both are aching when it comes to good UX with content erasure. However, due to this feature, palm recognition often fails, making it difficult to start typing while keeping your palm on the screen. The Flip software thinks you're erasing and won't let you draw. Personally, I have never encountered this problem because I do not put my palm on the screen when typing, but colleagues have such a complaint. The H model has some new features like the templates I mentioned which I never use. The brush mode looks awesome, but it's more for artists and designers, so I never use this feature. Some other new things are very useful. First, the new model has proper HDMI output, so you can project onto a big screen or use a capture card for remote presentations. The old model requires you to use a Miracast adapter. The problem with the Miracast adapter is that they enforce HDCP on all content and most capture cards block the signal as "copyrighted content". This isn't entirely Flip specific, but more of a bug in the Miracast standard. Other great new features: select-copy-paste, paste screenshot to scroll, web browser (!), Office 365 import, use current screen as splash screen. I'm sure I'm missing some great new features, but the ones I remember and find particularly useful. I also like the responsiveness of the touchscreen and the overall feel of the board. Again, the ProWise screens really suck compared to the Flip and the Surface Hub 1st Gen has a similar experience but the erase part is confusing, plus it doesn't save your work as it runs in "session mode" so if you If you don't share via email or OneDrive, everything disappears when the session ends. However, Flip is intended for a perhaps less 'formal' environment and by default everything is kept and open to all. You can password protect individual roles if you don't want others to see your work. To me, this is the best compromise between security and ease of use, using extra protection rather than risking losing your work. Samsung is also working with a third party to bring USB touch support to Mac computers as well. The H model also began to support touch input in windowed mode, while the R model only works in full-screen mode. some controversial features. Flip works with scrolling and tries to emulate an infinite flipchart. However, we use it almost exclusively in landscape mode and scrolling left and right can be tedious. Again, the Surface Hub 1st gives you unlimited drawing space, but you have to zoom in and out and navigate this endless canvas. Often I see the drawing scale change when you draw in a window and don't see how it compares to the rest of the canvas. It gets really embarrassing sometimes. Flip has no zoom-in or zoom-out, nor does it have an unlimited canvas in all directions. The scale is fixed and you can only move in one dimension. It seemed a bit restrictive and awkward at first, but I noticed that we never had charts with different scales again. Finally, what I don't like: The configuration can be cumbersome in many places. Address book integration only works with LDAP and you need to get your IT department to set it up. I'm not new to these things, but you need to know a lot about your organization's LDAP configuration for it to work. Eventually, when you end up using something like G-Suite, like me, this becomes an impossible task. Luckily, Flip saves email addresses after you've sent them a roll, and you can reuse those addresses later. The R model has problems with multi-band mesh WiFi with multiple hotspots, I haven't had a chance to test the H model in such an environment. . Setting up email sharing isn't the best experience either. They could easily be integrated with the most popular email services like Samsung phones do. No, they are just like you setting up SMTP with all things like TLS, server name, port and so on. It can be difficult. For example I use SendGrid to send emails and they ask me to use an API key that is around 50 characters long. I tried several times and also connected a keyboard to Flip and it didn't work for me. Sharing a network drive is even worse. This requires the Samba protocol but uses a Linux-style configuration. The R version didn't even support hostnames, only IP addresses. There is no web browser or anything like that. Samsung should integrate with the most popular cloud storages like Dropbox, OneDrive, etc., it would be much better. I ended up sharing all my roles via email. Finally, Flip really lacks a remote collaboration mode. What do they need to connect two flips together over the internet and let people draw at the same time? Maybe add a webcam? That would be on a whole different level. Again, the Surface Hub 1gen has the Microsoft Whiteboard app, and in theory you could even share the whiteboard with remote colleagues for real-time collaboration. But Microsoft Whiteboard is not available for personal accounts and you must have Office365 installed with the Whiteboard app enabled. Also, "session" mode forces you to log into your AD account, and using a generated password makes it too cumbersome, making this feature practically useless. Samsung had a good chance of winning but they didn't, too bad! Finally, one review mentioned that online collaboration is the false promise of Samsung's introductory videos. I looked in their flip page and didn't find anything that promises remote sharing, so I think it's a misunderstanding. Another review mentions poor drawing quality and the Surface Hub as an alternative. Having used the Surface Hub and now the Flip for a number of years, I would say the Flip does its job and does it better in many ways. It's more intuitive and easier to use. My kid loves to draw on the Flip and I'm pretty sure he'll have a hard time using the Surface Hub. And the last thing you get is what you paid for. It's unfair to expect enterprise-class features and such from a device that costs as much as a regular TV screen.