This system has helped us with our plan implementation process by providing quick, accurate answers and detailed documentation.The support staff are also easy going and have been very helpful in answering questions quickly or offering advice where needed.Benefitnet should consider allowing access from anywhere outside their home office which would help ease any IT related issues they are having at this point.The benefits include faster claims submission processes for our memberships. The additional training we got when going live on BN was worth it as well. I like this system because it makes everything very easy for employees, their benefits are available at any time which reduces stress when dealing with health issues or if people have lost paperwork. It also has all the information you need easily accessible from anywhere in your office network. Benefits can be accessed by anyone who needs them no matter where they are located. This software saves many hours as there is no need to print out documents each week.