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eBenefits Review

3

ยท

Very good

Revainrating 4.5 out of 5ย ย 
Ratingย 
4.6
HR, Benefits Administration

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Description of eBenefits

ebenefits provides a self-service platform for annual open enrollment, life events, new hires, and status changes.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Easy way navigate healthcare coverage options

The most important thing about this is that it offers you the ability to manage your health care benefits in one place which makes everything very easy! I also like how informative the system can be at times. Sometimes things are not as clear cut as they should be. For example, with my insurance provider there were questions regarding whether or not I was eligible for certain services because of an issue with my past medical history (I had been previously denied). This made me have to go backโ€ฆ

Pros
  • Ease of use
  • Ability/efficiencies offered by program(s)
  • Good customer support team available 24x7 via phone & email
Cons
  • Some limitations within coverage options

Revainrating 5 out of 5

Great Tool for Benefits Administration

I like that you can access your information from anywhere as long as you have an internet connection. It is very easy to use and navigate which makes it convenient when looking through your benefits. The customer service is great! They always respond quickly and are extremely helpful. There isn't much I dislike about this system. If there is anything I would change, it would be to make it easier to find certain benefits. For example, if you go to the "life events" page, it will take you to aโ€ฆ

Pros
  • Easy To Navigate
  • Very Helpful
  • Great Customer Service!! :)
Cons
  • Minor Issues

Revainrating 5 out of 5

Great platform and customer service for HSA account management

I like that they have an option to add my spouse if he/she is covered by COBRA through his employer as well! They also added their own benefits plan in addition of Aetna which was great since we had been with them before switching over from PPO Blue Cross (which didn't cover us). It took awhile getting used it but once you get everything setup correctly its pretty easy going forward using this product compared other products out there such at CVS Health Connections or Humana Online Benefitsโ€ฆ

Pros
  • Ease for paying bills via website portal vs mailing hard copies each month along w check stubs..all done electronically now ! Also loved finding new perks every day just because something popped up while browsing thru sites :) Great customer service staff ready help answer questions promptly anytime even remotely too..just wonderful
Cons
  • Almost never