I like that you can access your information from anywhere as long as you have an internet connection. It is very easy to use and navigate which makes it convenient when looking through your benefits. The customer service is great! They always respond quickly and are extremely helpful. There isn't much I dislike about this system. If there is anything I would change, it would be to make it easier to find certain benefits. For example, if you go to the "life events" page, it will take you to a list of all the different types of life events but not the actual benefit information. You must click each one separately to find the information you want. This is a great tool and I highly recommend it. It has helped me keep track of my benefits and made it so easy to see everything at once.