The bag arrived well packaged and in perfect condition. I really like the overall look of the bag. At first I was a bit disappointed because at first glance I thought my 17 inch laptop would not fit. Happy to report that I was wrong. My laptop fits along with a few files, my large wallet, Note10, keys and a handful of these and what I carry. I have a charcoal gray case for subtlety and camouflage from dirt, but a nice turquoise case might be in my future. The bag just arrived so I can't comment on durability.