Urn itself is fine. Not high quality, but beautiful. The problem is that the plastic pet photo cover scratches badly. I contacted the manufacturer for a replacement plastic sheet and I seem to have started walking. It probably costs around 2 cents and yet replacing it seems like a big deal. A few emails later they still haven't committed to replacing it. Definitely a language issue, but I'm not sure if that's the problem. You seem to understand my request, but it doesn't seem to be a priority.
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