Review on ProModel Optimization Suite by Stephen Cernatescu

The software is easy to use, it provides good support for predictive analytics (e.g., DMAIC) as well as process optimization methods such as Value Stream Mapping / Flowcharts & PDCA cycles. It also allows you to track performance KPIs over time so that changes can be made where needed in order to drive improvements towards your desired business outcomes. I do not like how hard it would sometimes be to find what exactly needs improvement or why certain aspects of our processes are slow at times. Also, with some tools we have difficulty getting data out into other applications/tools which makes reporting difficult, especially when using multiple systems within an organization. We're trying to improve all areas related to customer service experiences across the organisation - from sales through delivery and aftercare services. In just one year, this has been achieved by improving key metrics.