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1342 Review
58 Karma

Review on EstesGroup by David Skyline

Revainrating 5 out of 5

Excellent technical assistance / great troubleshooting

The support team is very good at solving problems even when they are not the direct cause of the problem. They can find ways to solve your issues that are outside their area of expertise. Sometimes it takes a while for them to respond. I wish they would send out more detailed emails, but I understand why this is difficult. We have had a couple of major outages since we started using the platform. The outage was caused by a server that was running out of disk space. This was an issue that we could not have predicted and caused us to lose data from two years worth of business transactions.

img 1 attached to EstesGroup review by David Skyline



Pros
  • Ease of use / user friendly setup/productivity reporting toolsMake managing projects easierIntegration with Microsoft Outlook & Project Management softwareGreat customer serviceHelpdesk staff knowledgeable about product functionalityCustomer feedback mechanism in Product PortalEasy access via cell phoneApps available directly within application interface
  • Customer Satisfaction Surveys (
Cons
  • So-so