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EstesGroup Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Value-Added Resellers (VARs), Epicor Channel Partners

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Description of EstesGroup

EstesGroup - Managed IT Services & ERP for Manufacturers and Distributors EstesGroup is a client focused Managed IT cloud-based and on-premise end-to-end Enterprise Resource Planning (ERP), IT Outsourcing, IT Strategy / CIO, Epicor ERP & Prophet 21 ERP Reseller, ERP Hosting, and Business-Focused Consultancy to make your businesses run better. We sell, implement, and host Epicor ERP (Manufacturing) and Prophet 21 (Distribution) solutions that solve real business issues for small and mid-sized companies. EstesGroup is the only US Partner to be Epicor ERP, Prophet 21 , and Epicor Managed Hosting certified. Relax, we’ve got IT covered.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Wonderful experience from start through finish

They are very knowledgeable in their industry sector, but they also get to know us as individuals too! Not only does it feel like we have built up great relationships with our account managers (Carmella is AM #1), there truly IS loyalty when you come back year after years of doing business together!! If I need something quickly or just some advice about an upcoming project that requires additional training/resources-she always has my best interest at heart regardless if she knows me personally…

Pros
  • The ease of access & ability to do most tasks from home office via laptop instead going outsite plus having multiple people logged onto same system simultaneously makes life easier without needing two instances
Cons
  • It is hard to say

Revainrating 5 out of 5

Excellent technical assistance / great troubleshooting

The support team is very good at solving problems even when they are not the direct cause of the problem. They can find ways to solve your issues that are outside their area of expertise. Sometimes it takes a while for them to respond. I wish they would send out more detailed emails, but I understand why this is difficult. We have had a couple of major outages since we started using the platform. The outage was caused by a server that was running out of disk space. This was an issue that we…

Pros
  • Ease of use / user friendly setup/productivity reporting toolsMake managing projects easierIntegration with Microsoft Outlook & Project Management softwareGreat customer serviceHelpdesk staff knowledgeable about product functionalityCustomer feedback mechanism in Product PortalEasy access via cell phoneApps available directly within application interface
  • Customer Satisfaction Surveys (
Cons
  • So-so