I like the way it integrates with Slack, GSuite, Zoom, etc. It's easy to use and has a great community of developers. The pricing can be confusing at first but once you understand how they calculate their plans and rates, everything makes sense. There are some features that are missing from the free version, so if you're considering using this product, make sure you know what you need before signing up for a trial. I am solving my internal communications challenges by making it easier for employees to communicate and collaborate in real time without leaving their desktops. The best thing about this tool, it has all in one place like Slack or Zoom with many integrations as well which makes life easier for both developers & users/customers at same time! It's easy enough that even non technical person can use but also powerful so you don't have worry of overloading them if they get too much data from chat box etc.. I am using WebAva solution where my customer support department uses webavas software mostly known by its abbreviation "Weave".