I like that it is easy for companies who have never used this software before because they don't know what questions are needed or how difficult certain things will be.
It's also very user friendly so anyone could use without any training! The only thing about Isms Online i dislike would probably just come down to personal preference but maybe make some changes as far as layout goes? Nothing really stands out at me right now though since we haven't been using them long enough yet (we've had our license up & running less than two months). We're working towards certification under both NIST SP 800-171R4 AND CSA Z1012/Z1201 which makes us compliant wtih HIPAA / HITECH requirements.