So we bought this Zvox Sb500 roughly 2 years ago. Sound quality is awesome, and still holding up till today. When we first bought it, we were living in a small home. At that point in time, I didn’t need more boom. I thought and assumed that the version of the Sb500 had a sub out. And you know what happen when you assume lol. Anyways, fast forward to 2 years later. We are living in a much more spacious area, so I’m thinking of adding a sub in the future. Low and behold, no sub out on this Zvox Sb500 version. Amazingly, even after 2 years of use on this old version of the Sb500, Zvox was still willing to swap out the old version for the new version That has the sub out. I knew it was a long shot, I was also prepare for them to tell me I had it too long. Truthfully, if they turn down the swap, I would of been fine since I knew Zvox was really doing me a great service. Anyways, this is by far the best customer service team I have engaged with in awhile. Thank you again to Manny and the Zvox team for providing such an outstanding product and service!
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