I like that it allows me to connect with my clients in real time whenever necessary without having them leave their desk! It has also helped us keep track of our projects more effectively as well as being able to provide better service for customers who are unsure about what they want or need from us. Sometimes there can be lag when sending messages but this isn't always noticeable once you've been using the platform for awhile. A good option if you're looking into an online video chat solution. The ease of use makes communication between team members easier than traditional phone calls.