The customer service is incredible. I have never had a problem with the staff. They are always helpful and willing to work with you. I have never had to call in and speak to a supervisor. I have always been able to get in touch with someone who is willing to help. The only thing I do not like is that it is not as user friendly as I would like. I do not like the fact that you have to go through a lot of steps to get to where you want to be. I do not like that you have to do a lot of clicking to get to where you want to be. I like that it is easy to use and I can get to where I need to be without having to call in and speak to a supervisor. I am able to get to where I need to be without having to call in and speak to a supervisor.