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Georgia, Tbilisi
1 Level
707 Review
35 Karma

Review on ๐Ÿ’ช SAMSUNG Gear S3 Frontier Smartwatch (Bluetooth) - Powerful and Stylish Wearable Technology by Nick Walsh

Revainrating 5 out of 5

Buyers beware - Bad battery - Worst customer service

Firstly I love the watch and use it for text notifications to see who is calling without taking my phone out of my pocket and control sound/music for my wireless Headphones (paired through my Galaxy S7 Edge), step counter, etc. Exactly what I wanted in a smartwatch. I liked it. I enjoyed using the watch daily for 14 months with good battery life during the day and every night I charged it using the original bedside charger. Then one day my battery life went down to almost 50% in just a few hours with no change in usage, software or anything. I contacted Samsung customer service to try to fix the problem. They made me send it to their service center. They told me that a software update is needed, the back cover is cracked and needs repair, and that the battery needs to be replaced. They then informed me that my warranty had expired a little over a month ago and it would cost me $75 to fix it. drain quickly. If Samsung recognized the manufacturing defect and fixed the problem at their own expense, it would be an inconvenience, but I'd forgive everything. However, they honored the warranty and told me to pay or else they would send my watch back without repair. Very disappointing.

Pros
  • Weight
Cons
  • Definitely bad product

Comments (1)

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June 24, 2023
Absolutely phenomenal!