I love that they are always open to suggestions from their clients. They will not rush you into signing contracts but rather take time with every client to understand what is best for them as individuals/organizations. Nothing at this point! I would say ask all of your questions up front so there aren't any surprises later along when things get more serious. We were looking for an agency who understood our brand's voice while simultaneously creating new ideas and messaging. From day one, TLA was able to identify our needs and provide us exactly what we needed - without fail.