Review on Qualtrics Customer Experience by Cris Drew
Useful tool - especially as you can add questions dynamically
We are using Qualtrics to collect survey data for our customers, and it works very well. The ease of use makes it really easy to set up surveys, and the ability to have multiple questionnaires per user is great. The ability to integrate with other systems is also very useful. There isn't much that I dislike about this software; however, we do sometimes struggle to find out who has completed surveys and when they did it, which could be solved if more information was available in the system. We're able to see how our customers feel about our products and services, and are able to improve areas where needed. This allows us to identify any potential issues before they become an issue. It is also good for getting feedback from our employees, so we know what kind of training we need to provide them with.
- Easy way users can complete their own qualtis forms or answers questions through phone call etc.Easy interfaceVery helpful customer support teamAble accesses all your clients at onceQuick response timeGreat product!Fast deliveryTime stampingCustomer engagement trackingAbilityTo exportData into Excel filesAllows multi language optionsEaseInvoice creationIntegration capabilities
- Limited features does not include most standard reporting (ecommerce) tools
