I like that this software allows you to track all of your customer's issues in one place. It can also be used for internal complaints. The software is easy to use, but sometimes it takes a while to get the hang of how to use all of the features. If you are looking for a complaint tracking software then this software is great! I have been using this software since the beginning. This software has allowed us to have complete control over our customers' problems. They receive an email with their issue, which they can reply to or open in the app.