VocalReferences is a very easy tool to use. The customer service is top-notch. The tool is very powerful and it allows you to capture testimonials in the field, on the phone, or after the sales process is completed. The tool allows you to share testimonials in text, video or audio formats. The tool is easy to use and the customer service is outstanding. VocalReferences has allowed us to capture, display and share testimonials in a very powerful and easy to use tool. The tool has allowed us to capture testimonials in the field, after the sales process is completed, and before the completion of the sales process. I like how easy it was to use this program once we got started! It's very simple yet effective at using videos as well! There are many different ways you can upload photos/videos from your computer but they need more options such as being able to add captions easily (without having to go through an entire uploading thing). This makes things easier when editing them later down the road. We have created several custom templates to keep our customers happy by showing off their work.