The customer service team are very helpful when you need assistance or have questions! They make sure your website runs smoothly without any hiccups which makes for an enjoyable user experience every time we visit our site!! I haven't found anything negative yet but if there was something it would be easy access once logged into my dashboard via cPanel/WHMCS as opposed of having them send me emails daily about what's going wrong etc..
It helps keep things running smooth especially during out busy seasons like Christmas & New Year where traffic can get quite high at times (which usually means downtime).