Easy integration with multiple systems, user friendly design interface, easy navigation from one page to another is helpful in managing different business processes including but not limited to booking process/transaction management etc., best feature available as compare to other travel companies i would say its transaction tracking system which helps us manage customer interactions very efficiently by integrating it directly within Salesforce platform itself. No negative points are there so far when we use this service since last 1 year now only positive feedback comes out while using their products or services. It's an excellent tool if you need integrated solution where your organization can work under single roof easily without getting any confusion regarding how things functions internally with respect to various departments involved here. If anyone looking for a perfect place that will help them solve every problem related to IT then they should surely go ahead for such organizations who deal online like hotels, airlines, car rentals. They provide great support 24*7 365 days via email / chat option also live chatting facility is.