Be prepared to spend a few, I mean a few HOURS updating the firmware on this phone. When it arrived I had to spend 3 hours on the phone with our VOIP provider as the phone had downloaded data, rebooted, configured, rebooted and downloaded more data. He didn't go from the current version to the latest, he had to do every single update. Once we did that we were able to set it up and it works great but the updates were painful!
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