I like that they have multiple customer success managers who are always there with questions or concerns at hand should you need them! It's not as easy using this software compared other services out in market now (Mailchimp included). The UI could use some work but it gets better each time we get new updates/upgrades which helps make sure all our needs will be met going forward into 2019! Easy integration process when adding contacts through Zapier so no manual input needed once set up - super simple!! Lead generation & nurturing has never been easier nor more effective than how well Mung does these things here within its platform.