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Chile, Santiago
1 Level
701 Review
33 Karma

Review on Jormatt by Kelz Dixon

Revainrating 1 out of 5

Experience I Had at the Jormatt Online Store Was Disappointing

A recent encounter with the Jormatt online retailer left me feeling let down and frustrated. Although I had great hopes for their selection of women's clothing, shoes, and jewelry, I was disappointed to find that it did not live up to my expectations. To begin, the website was confusing to use due to its inadequate organization and navigation. Due to an issue with the functionality of the search function, I had to scroll through an interminable number of pages before I discovered what I was looking for. Even when I did discover things that interested me, the product descriptions were vague and didn't provide enough information, so I was left with a lot of questions. In addition, the quality of the apparel and footwear that I purchased was below average. The products were crumpled and had loose threads when they were delivered, which is an indication that inadequate attention to detail was paid during the manufacturing process. There was also a lack of consistency in the sizing, with some things coming in significantly smaller or larger than anticipated. Jormatt's customer support was unhelpful and unresponsive, which made an already difficult situation even more difficult. My attempts to contact you with inquiries and concerns were unsuccessful because you did not respond to my emails for several days. After what seemed like an eternity, I was eventually given a response, but it was dismissive and did not address any of my concerns. In general, my time spent in Jormatt was marred by a profound sense of dissatisfaction. This is not the online store to go to if you are searching for high-quality, well-made women's clothing, shoes, or jewelry. I would not recommend it to anyone.

Pros
  • Products catered to women's fashion needs
Cons
  • a restricted number of available products