I like that it is easy to use, can be accessed from anywhere in our organization as well has an excellent customer support team for assistance when needed! The interface could have been easier at first but now its not so hard once you get used too this software which takes time if compared against other products out there (i know others are better). Asgard helps us manage all of these cases we receive daily allowing me access them anytime i need while also keeping track off who looks into each case or what they did next after receiving their report via email/phone call etc...